TTEC CRM

Sign in with your TTEC Microsoft account.

Overview

Sales by month

Lead pipeline

Leads by source

Where leads were lost

Leads

Lead dateNameAddressSourceSalespersonStatusProgressLatestDays open

Summary

Customer journey

Sales

Panels by brand (kW)

From the design summary in Pylon. Battery brands come from manual entries.

By salesperson

SalespersonSalesValueWin rateAvg days

Sales

SignedCustomerSystemBrandSizeSalespersonSourcePrice

Add manual sale

For sales that don't go through Pylon (EV chargers, Xero quotes, electrical). Used in reports only.

This week

Site visits

Settings

Messaging and reports
Pause all customer messages
Stops every automatic email and text to customers straight away. Salespeople still get new-lead emails.
Monthly report
Emailed on the 1st of each month. Separate addresses with commas.

Team

Who gets new leads, and how they're shared. Changes apply from the next lead.

Lead split

Receives leadsSalespersonSolarQuotesWebsiteOtherLeads this month
Total
Turning someone off stops new leads straight away; their open leads stay with them. To add a salesperson, ask Josh: their mailbox needs adding to the CRM's Microsoft group first.

Change history

TTEC CRMLeads & sales reporting